Complaints and Dispute Resolution
If you have a complaint or dispute relating to 8BMF8 services, please contact our Customer Support Team first. If your matter is not resolved, you may submit a formal complaint using this page.
Contact Details
Customer Support:
support@8bmf8.com
Complaints Team:
complaints@8bmf8.com
Formal Complaint Form
We value your feedback and take all complaints seriously. Please provide as much detail as possible to help us investigate and resolve your issue efficiently.
Standard Complaints
Acknowledged within 7 calendar days.
Responsible Gaming
Acknowledged within 2 calendar days.
Resolution Target
Standard complaints resolved within 4 weeks.
Submission Period
Complaints should be submitted within 6 months of the incident.
Alternative Dispute Resolution
If your complaint is not resolved through our internal complaints procedure, you may escalate the matter to our independent ADR provider free of charge.
ADR Provider Details
Provider:
Resolvo Curaçao
Website:
Email:
Cost to player:
Free of charge
Important: The ADR process is provided free of charge to players. There is no cost to you for using this service.